Terms and Conditions

Background

These Terms and Conditions are the standard terms for the sale of e-SIM services via our Platform by Intermob Limited, trading under the brand TonMobile.

1. Definitions and Interpretation

1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

Telegram Bot means our Telegram bot @tonmobile available at https://t.me/tonmobile (also available as @mobile available at https://t.me/mobile);

Platform means all channels through which the Services are made available, including the Telegram Bot (@tonmobile / @mobile), the web application at https://web.tonmobile.com/, and the TonMobile eSIM for iOS and TonMobile eSIM for Android;

Calendar Day means any day of the year;

Contract means the contract for the purchase and sale of Services, as explained in Clause 3;

Order means a user order for the Services, made via the Platform;

Order Confirmation means Our acceptance and confirmation of an Order in the form of a QR code for e-SIM sent as described in Clause 3;

Pre-Contract Information means these Terms and Conditions, terms of use of various eSIM service providers, information about Intermob Limited, the Services, pricing, and all information that will be made available to users via the Platform;

Price means the price payable for the Services and available via the Platform;

Services means the services on sale of third-party embedded SIM cards (e-SIM) as specified in each Order (and confirmed in Our Order Confirmation);

Special Price means a special offer price payable for the Services;

We/Us/Our means Intermob Limited, trading under the brand name Mobile, a company registered in Hong Kong under number 79904463, whose registered address is at 8F, 30 Hollywood Road, Central, Hong Kong.

1.2 Each reference in these Terms and Conditions to "writing" and any similar expression includes electronic communications whether sent by email, text message, or other means.

2. Information About Us

2.1 Intermob Limited, trading under the brand name TonMobile, is a limited company incorporated on 09 March 2026 in Hong Kong under number 79904463, whose registered address is at 8F, 30 Hollywood Road, Central, Hong Kong.

2.2 We act solely as a reseller and facilitator of eSIM services provided by various third-party network operators and service providers. We do not own, control, or operate the underlying telecommunications infrastructure.

2.3 We ARE NOT a mobile provider, mobile network operator, telecommunicator carrier or licensed mobile provider. All data services are provided directly by their respective network providers in their country. Although we are not the network provider, we will provide support to end-users who purchase services we resell.

We do not assume any responsibility and may not be held responsible or liable for connectivity as such, its quality, quantity, diversity, coverage, security, or any other feature or option a consumer may expect from a mobile operator or provider. We make no representations, warranties, or guarantees regarding the availability, quality, reliability, coverage, speed, security, or any other features of the connectivity services.

2.5 By accepting these Terms and Conditions, you expressly acknowledge and agree that you have read, understood, and consented to the terms and conditions of the respective eSIM service providers, including, where applicable, all applicable acceptable use policies, terms of service, service agreements, and any other contractual documents of third-party network service providers, including but not limited to Twilio Inc. (available at https://www.twilio.com/legal/aup). You further agree to comply with all such third-party terms and any amendments thereto, and acknowledge that it is your sole responsibility to review and stay informed about any updates.

2.6 We provide our services via the Platform, which includes our Telegram bot @tonmobile (also available as @mobile), the web application at https://web.tonmobile.com/, and the TonMobile eSIM for iOS and TonMobile eSIM for Android. All channels are equally available and no single channel is designated as primary. By accepting these Terms and Conditions, you agree to use the Platform as the means of communication.

IF YOU DO NOT AGREE WITH OUR TERMS AND CONDITIONS OR ANY OTHER APPLICABLE POLICY, YOU MUST NOT USE OUR SERVICES.

3. The Contract

3.1 These Terms and Conditions govern the sale of Services by Us, via the Platform, and will form the basis of the Contract between Us and you. Before submitting your Order, you should ensure that you have read these Terms and Conditions and the Pre-Contract Information carefully.

3.2 Nothing provided by Us including, but not limited to, information given via the Platform, over the telephone, or in messages, sales and marketing literature, price lists, and other information constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at our discretion, accept.

3.3 A legally binding Contract between Us and you will be created upon Our acceptance of your Order (Order Confirmation). Order Confirmations will be provided in writing via the Platform.

3.4 IT IS YOUR RESPONSIBILITY TO MAKE SURE OUR SERVICES ARE COMPATIBLE WITH YOUR DEVICE AND THE LAWS AND REGULATIONS OF THE COUNTRY YOU INTEND TO USE OUR SERVICES IN. We use our best efforts to make a list of devices that are compatible with the Services and are happy to provide you with consultation based on third-party information on compatibility. However, in no event do we assume any responsibility for its accuracy.

3.5 You acknowledge and agree that your use of the Services must comply with these Terms and Conditions, including but not limited to Section 8 ("Prohibited Use of Services"), and any applicable acceptable use policies or other policies of the third-party network service providers, including but not limited to the Acceptable Use Policy of Twilio Inc. (available at https://www.twilio.com/legal/aup).

4. Orders

4.1 All Orders for Services made by you via the Platform will be subject to these Terms and Conditions.

4.2 Unless otherwise indicated in this Clause 4, you may not cancel your Order once you have received the Order Confirmation.

4.3 If you change your mind, you may cancel your Order in certain cases. Please refer to Clause 11 for details of your cancellation options.

4.4 We may cancel your Order at any time in the following circumstances:

4.4.1 The required materials (e-SIM) necessary for the provision of the Services are not available; or

4.4.2 An event outside of Our control continues for more than 15 calendar days (please see Clause 10 for events outside of Our control).

4.4.3 We find your violation of these Terms and Conditions that may cause harm to us, our partners and our users (see Clause 8 for more info).

4.5 If We cancel your Order under sub-Clause 4.4 and you have already made any payment to Us, the payment will be refunded to you within 14 calendar days. If We cancel your Order, the cancellation will be confirmed in writing via the Platform.

4.6 We reserve the right to limit the sales of Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantity of Services that we offer.

5. Price and Payment

5.1 The Price of the Services will be available via the Platform.

5.2 If We offer a Special Price, the Special Price will be valid for a period indicated via the Platform or, if the Special Price is part of an advertised special offer, for the period shown in the advertisement. If the Special Price requires a promotion or voucher code and you are unable to provide a valid promotion or voucher code when making your Order, the Special Price will not be available to you. Orders placed during the validity period of a Special Price will be accepted at the Special Price even if We do not accept your Order until after the period has expired.

5.3 Our Prices may change at any time, but these changes will not affect any Orders that We have already accepted.

5.4 All Prices include VAT. If the rate of VAT changes between the date of your Order and the date of your payment, We will adjust the rate of VAT that you must pay. Changes in VAT will not affect any Prices where We have already received payment from you.

5.5 Pricing and payment structures (including due dates for payment) may vary according to the nature of the Services ordered.

5.6 All and any bank fees and/or fees associated with payment methods listed in sub-Clause 5.5 shall be borne by you.

5.7 If you do not make any payment to Us by the due date, we reserve our right to cancel your Order without additional notice to you.

5.8 The provisions of sub-Clause 5.7 will not apply if you have promptly contacted Us to dispute an invoice or payment for Services in good faith. No interest will accrue while such a dispute is ongoing.

6. Providing the Services

6.1 We will provide the Services with reasonable skill and care, consistent with best practices and standards in the industry, and in accordance with any information provided by Us about the Services and about Us.

6.2 We will make every reasonable effort to provide the Services in a timely manner and to complete them on time. We do not guarantee uninterrupted or error-free access to the Services and are not responsible for downtime, interruptions, or failures caused by third-party network providers. We cannot be held responsible for any delays if an event outside of Our reasonable control occurs. Please see Clause 10 for events outside of Our control.

6.3 If We require any information from you in order to provide the Services, We will inform you of this as soon as is reasonably possible.

6.4 If the information you provide under sub-Clause 6.3 is delayed, incomplete, or otherwise incorrect, We will not be responsible for any delay caused as a result.

7. Problems with the Services

7.1 We always use reasonable endeavours to ensure that Our Services are trouble-free. If, however, there is a problem with the Services, We request that you inform Us as soon as is reasonably possible via the Platform.

7.2 We will use reasonable efforts to remedy problems with the Services as quickly as is reasonably possible and practical.

8. Prohibited Use of Services

8.1 Any breach of these Terms, including but not limited to this section, any applicable acceptable use policies or other policies of the third-party network service providers, including but not limited to the Acceptable Use Policy of Twilio Inc., or telecommunications regulations by you may result in immediate suspension or termination of the Services without prior notice.

8.2 You MAY NOT use Services and e-SIMs:

(a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, or local ordinances; (d) to infringe or violate our or any third party's intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to present false or misleading information; (g) to upload or transmit viruses or any other malicious code that is or may be used in any way that could compromise the functionality or performance of the Service or any related website, other sites, or the Internet; (h) to collect or track personal information about others; (i) to generate spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of the Service or any related website, other sites, or the Internet; (l) in violation of these Terms and Conditions or the Pre-Contract Information; (m) in violation of the Acceptable Use Policy of our upstream providers, including Twilio Inc. (https://www.twilio.com/legal/aup). We reserve the right to suspend your use of the Service or any related website for violating any of the prohibited use items.

9. Your Declarations and Responsibilities

9.1 By accepting these Terms and Conditions, you expressly represent, warrant, and undertake that:

(a) You will not use the Services for any unlawful, fraudulent, abusive, or otherwise prohibited purpose;

(b) You are not subject to any government sanctions, embargoes, restrictions, or other prohibitions that would prevent your lawful use of the Services;

(c) You are solely responsible for ensuring your compliance with all applicable local, national, and international laws, including but not limited to telecommunications laws, data protection regulations, and any customer identification obligations.

(d) You acknowledge and agree that you are solely responsible for any registration, licensing, notification, reporting, or regulatory obligations that may arise from your use of the Services in any jurisdiction.

9.2 You acknowledge and agree that We do not actively monitor, screen, verify, or audit the identity, communications, or activities of its customers or users, except as required by applicable law or pursuant to a valid lawful order. We disclaim any obligation to proactively monitor the use of the Services. We shall not be deemed to have actual knowledge of any unlawful, fraudulent, or prohibited activities unless and until it receives a valid legal notice or lawful order explicitly identifying such activities.

9.3 You are solely responsible for ensuring that your use of the Services complies at all times with all applicable laws, regulations, and industry standards, including, without limitation, telecommunications regulations, data privacy laws, and any obligations related to registration, licensing, or reporting requirements in any jurisdiction where the Services are used.

9.4 We use commercially reasonable efforts to ensure that its Services are used lawfully. However, We do not guarantee, warrant, or represent that it can or will prevent all fraudulent, abusive, or illegal uses of the Services by third parties.

9.5 You agree to indemnify, defend, and hold harmless Us, our directors, officers, employees, affiliates, partners, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, fines, penalties, or fees (including reasonable legal fees) arising out of or in connection with:

(a) Your breach of these Terms and Conditions;

(b) Your violation of any applicable law, regulation, third-party rights, terms of service, terms of use including but not limited to the acceptable use policies of third-party network service providers (including but not limited to Twilio Inc.);

(c) Your misuse of the Services or unauthorized use of any eSIM or network service;

(d) Any communications, data, or content transmitted through the Services by you or on your behalf;

(e) Any action, omission, negligence, or misconduct by you.

This indemnity obligation will survive the termination or expiration of the Contract and your use of the Services.

10. Our Liability

10.1 WE MAKE NO WARRANTY OR REPRESENTATION THAT THE SERVICES ARE FIT FOR COMMERCIAL, BUSINESS OR INDUSTRIAL PURPOSES OF ANY KIND (INCLUDING RESALE), ARE COMPLETE OR FREE OF ERRORS.

10.2 WE WILL NOT BE LIABLE TO YOU FOR ANY LOSS OF PROFIT, LOSS OF BUSINESS, INTERRUPTION TO BUSINESS OR FOR ANY LOSS OF BUSINESS OPPORTUNITY.

10.3 WE HEREBY EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, FITNESS, SUITABILITY OR USABILITY FOR A PARTICULAR PURPOSE OR PERIOD, AND NON-INFRINGEMENT WITH RESPECT TO ALL SERVICES, EQUIPMENT, HARDWARE, SOFTWARE, OR OTHER PRODUCTS PROVIDED HEREUNDER, INCLUDING WITHOUT LIMITATION THE MOBILE SERVICES, CONNECTIVITY, SECURITY, COVERAGE, OR IMSI.

10.4 IN NO EVENT WILL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR USAGE OF THE SERVICES. IN NO EVENT WILL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR COMPATIBILITY OF THE SERVICES TO THE DEVICE THE SERVICES ARE, WILL, OR WERE INTENDED TO BE USED ON.

10.5 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM OR SERIES OF RELATED CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE AFFECTED SERVICES IN THE ONE (1) MONTH PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.

11. Events Outside of Our Control (Force Majeure)

11.1 We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, mobile coverage failure, strikes, lock-outs, or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.

12. Cancellation and Refunds

12.1 You may cancel your Order via the Platform any time before you pay the price for the Services.

12.2 As indicated in sub-Clause 4.4, the Order may be cancelled at any time if the required materials (e-SIM) necessary for the provision of the Services are not available or an event outside of Our control continues for more than 15 calendar days.

12.3 Refunds under this Clause 12 will be issued to you no later than 14 Calendar Days after the date on which you inform Us that you wish to cancel.

12.4 Refunds under this Clause 12 will be made using the same payment method you used when ordering the Services unless you specifically request that We make a refund using a different method.

12.5 If you received the Order Confirmation, your right to cancel is lost and, for the avoidance of doubt, you will not be entitled to any refund.

12.6 As indicated in sub-Clause 3.4, it is your responsibility to confirm compatibility of your device with Our Services. If it is discovered that the device is not compatible after the Order Confirmation is received, your right to cancel is lost and you will not be entitled to any refund.

13. Communication and Contact Details

13.1 If you wish to contact Us with general questions or complaints, you may reach Us via any channel of the Platform: Telegram bot @tonmobile (also available as @mobile), web application at https://web.tonmobile.com/, or the TonMobile eSIM (iOS) or TonMobile eSIM (Android).

13.2 For orders, payments, and delivery please contact Us via the Platform or via support@tonmobile.com.

14. Complaints and Feedback

14.1 We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.

14.2 All complaints are handled in accordance with Our complaints policy and procedure, available on /complaints.

15. How We Use Your Personal Information (Data Protection)

We will only use your personal information as set out in Our Privacy Policy available on /privacy.

16. Other Important Terms

16.1 We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.

16.2 You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.

16.3 The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.

16.4 If any of the provisions of these Terms and Conditions are found to be unlawful, invalid, or otherwise unenforceable by any court or other authority, that/those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.

16.5 No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.

17. Bonuses

17.1 Bonuses are virtual tokens which can be used to activate certain digital products available on the Platform, including but not limited to eSIMs.

17.2 Bonuses may be obtained as rewards for user activity inside or outside the Platform, including but not limited to cashback, referral rewards, and promotions.

17.3 Bonuses have no monetary value, cannot be exchanged for cash, and are not considered electronic money or a payment instrument under any applicable law.

17.4 Bonuses are not transferable or tradable between users and are provided for personal use only under the TonMobile Limited License (see Clause 18).

17.5 Bonuses expire 1 (one) year from the date they are credited to your account. Expired bonuses are forfeited automatically and cannot be reinstated.

17.6 We reserve the right to change, revoke, or limit access to bonuses at any time without prior notice.

18. Limited License

18.1 All TonMobile products, services, and Platform features are provided to you under a limited, non-exclusive, non-transferable, and revocable license (the "Limited License") for your individual, non-commercial use only.

18.2 We reserve the right to change, remove, or limit the scope of the Limited License at any time without prior notice.

18.3 Any user actions deemed manipulative or harmful towards TonMobile, its users, or its community — including but not limited to conduct prohibited under Section 8 of these Terms — will result in immediate revocation of the Limited License from the relevant user. Upon revocation, all accrued bonuses and any unredeemed rewards will be forfeited.

19. Governing Law and Jurisdiction

19.1 These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, the law of Hong Kong.

19.2 Any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of Hong Kong.

Intermob Limited · 79904463 · 8F, 30 Hollywood Road, Central, Hong Kong